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Legal Documentation

Terms &
Conditions

The complete legal framework governing your use of Paysolo services. Please read carefully to understand your rights and obligations.

Document Status

Active & Current

Last UpdatedNovember 5, 2025
JurisdictionBulgaria
Version
Latest

Website Terms and Conditions

Introduction & Terms of Use

Introduction

These terms of use (“Terms and Conditions”), as well as any attached schedules (if any), constitute a legally binding agreement between you the ‘End Customer’ and Paysolo Ltd (also referred to as "Paysolo", "we", "our", "us"), a Limited Liability Company with its registered office in str. ul. TODOR ALEXANDROV No 41, Blagoevgrad, pc 2700, Bulgaria, entered into the Commercial register and register of non-profit legal entities (NPLE) under UIC number 207268330, tax information number: BG207268330, e-mail: contact@paysolo.io

Paysolo is registered as a provider of services related to virtual currencies in the Bulgarian National Revenue Agency – VASP register, under the serial number 5b5d6588d3ea3a5.

Terms of Use

2.1
The terms of use (together with the documents referred to in it) tell the end customer the rules for using our website https://paysolo.io/ (“our site”). Use of our site includes (but is not limited to) accessing, browsing, or registering to use our site (where applicable).
2.2
Please read these terms carefully before you start using our site. We recommend that you print a copy for your future reference.
2.3
By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

Other Applicable Terms

These terms refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data collected from you, or that you provide to us. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.

Service Providers

Our Strategic Partners

Paysolo collaborates with the following service providers to deliver its services:

BCB Group

BCB Group provides Virtual Named Accounts (vIBANs). We may assign you a virtual named account (“vIBAN”) issued via BCB Group solely to fund your Paysolo balance. Amounts received to a vIBAN may be used only to (i) acquire supported stablecoins (currently USDC and USDT) within the Services, and (ii) convert supported stablecoins to fiat for payout in euro (EUR) only. A vIBAN is not a bank account, deposit, or e-money, and does not earn interest. Top-ups, swaps, and payouts are subject to KYC/AML checks, partner availability, network conditions, limits, and fees. Fiat payouts may only be sent to an account in your name. We may suspend or refuse a transaction where required by law or our risk policies.

Quicko Sp. z o.o. (“Quicko”)

Provides debit cards. Quicko is authorized as a Payment Institution under Polish and EU law.

P100 Sp. z o.o. (“P100”)

Provides crypto services including custody, exchange, transfers, and other digital asset services. P100 is responsible for:

  • Digital Asset conversion service under which you may convert Digital Asset into other Digital Asset (“Digital Asset Conversion”);
  • Fiat currency conversion service under which you may convert fiat currency into any type of Digital Asset to be held in your Digital Asset Wallet (“Fiat to DA Conversion”);
  • Digital Asset transfer service under which you may transfer any Digital Asset to another recipient, which may be the Digital Asset Wallet of another User or an external recipient (“Digital Asset Transfer”).

Definitions

Key Terms & Meanings

In these Terms and Conditions (T&Cs), capitalized terms and expressions have the meanings set out below, whether used in the singular or plural:

Card:
means the means of payment in the form of a virtual card issued by Quicko under agreement with Paysolo allowing the End Customer to make payments and withdrawals.
Paysolo Account or Account:
means a payment account opened with Paysolo in the name of the End Customer.
End Customer or Client:
means any legal or natural person, registered or resident in one of the Member States of the European Union (EU), or the European Economic Area (EEA), Asia and Pacific (APAC), African (AfCTA) countries, North America (NAFTA) and South America (LATAM) that holds or wished to hold a Paysolo Account. The End Customer may act for professional purposes or Freelancers and use a Paysolo account.
Quicko Sp. z o.o.:
with its registered address at: 49 Sienkiewicza St., 42-600 Tarnowskie GĂłry, Poland. Registered in the National Court Register (KRS) under number: 0000350151, Tax ID (NIP): 5213540295 | REGON: 142004870, Share Capital: 721,250 PLN. Authorised as a Payment Institution under Polish and EU Law. Quicko is responsible for providing the payment services and issuing debit cards.
P100 Sp. z o.o.:
Crypto services provider – a Limited Liability Company with its registered office in Rzeszow, PoƂoniƄska Street no. 19, 35-083, Poland, entered into the register of entrepreneurs of the National Court Register kept by the District Court in Rzeszow, Poland, under the National Court Number 0000974431, having the tax identification number: 8133879254, with share capital PLN 105.000,00 PLN. P100 is responsible for providing Digital Asset conversion services, and Digital Asset transfer services.
Security Code:
means the personalised code of the End Customer allowing them to access the Paysolo Interface through the Personal Strong Authentication Device.
Personal Strong Authentication Device:
means the technical device belonging to the End Customer in order to verify their identity or the validity of a Payment Order, and meeting the applicable legal and regulatory requirements. The use of the strong authentication device involves the use of Personalised Security Credentials.
Personal Data:
means any information relating to an identified natural person or person who is identifiable, directly or indirectly.
Personalised Security Credentials:
means the personalised data that authenticates the identity of the End Customer through the use of the Personal Strong Authentication Device.
Paysolo Interface:
means the Paysolo Account management module accessible from a website made available to the End Customer by Paysolo and the user. The Paysolo Interface allows the End Customer to consult their Paysolo Account and to prepare or carry out Payment Transactions. The Paysolo Interface can be accessed at the following address: https://app.paysolo.io
Business Days:
means any calendar day on which Paysolo maintains the business operations necessary for the execution of Payment Transactions. Paysolo maintains the business operations necessary for the execution of Payment Transactions on all working days excluding Saturday and Sunday.
Payment Transaction:
means the withdrawal of funds or the transfer of funds from an End Customer to the account of the payee, carried out in accordance with the conditions set out in these T&C.
Order:
means the instruction given by an End Customer to Paysolo, carried out under the conditions provided for in these T&C, in order to execute a Payment Transaction.
Account Statement:
means the document accessible to the end Customer on the Paysolo Interface and summarising the Payment Transactions recorded on the Paysolo Account during a given period, generally monthly.
Services:
means the payment services which are provided by Paysolo to End Customers, as well as the possible means and instruments allowing End Customers to benefit from these services.
Authorised User:
means any natural person authorised by Paysolo who accesses via the Paysolo Interface the secure space reserved for the End Customer using a Personal Strong Authentication Device.
Digital Asset:
means any digital representation of value or rights which may be transferred and stored electronically, using distributed ledger technology or similar technology.
Digital Asset Wallet:
means a software application or other mechanism/medium for holding, storing and transferring Digital Assets.
SWIFT Transfer:
Transfers that are denominated and performed in euros outside the SEPA Zone.
SEPA Zone:
European Union member states and the following countries: Iceland, Liechtenstein, Norway, Monaco, Switzerland, Saint-Martin.

Access & IP Rights

Usage Rules & Content Ownership

Changes to these Terms

6.1
We may amend these terms from time to time by amending this page.
6.2
Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
6.3
These terms were most recently updated on 5 November 2025.

Changes to our site

7.1
We may update our site from time to time, and may change its content at any time, including (but not limited) to reflect changes to our products/services, our users’ needs and our business priorities.
7.2
However, please note that we are under no obligation to update any content on our site which may be out of date at any given time.

Accessing our site

8.1
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or restrict the availability of all or any part of our site without notice but we will try to give you reasonable notice of suspension or withdrawal.
8.2
You are responsible for making all arrangements necessary for you to have access to our site.
8.3
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

Intellectual Property Rights

9.1
We are the owner or the licensee of all intellectual property rights in original work on our site, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
9.2
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.
9.3
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
9.4
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
9.5
You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from our licensors.
9.6
If you print off, copy, or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made without undue delay.
9.7
Subject to your compliance with these terms, we grant you a revocable, non-exclusive, non-sublicensable and non-transferable license to use our site within the scope and purposes of our site. You shall not access, use or disclose our original source code, technique, algorithms and procedures of or contained in or relating to our site.
9.8
You are not permitted to use any trade marks (registered or otherwise) belonging to us or any of our business partners (as defined in our Privacy Policy) without our approval.

No text or Data Mining, or Web Scraping

10.1

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

  • any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; or
  • any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
10.2
The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
10.3
This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Liability & Disclaimers

Limitations & Responsibilities

No Reliance on Information

11.1
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
11.2
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
11.3
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

Limitation of Liability

12.1
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of Bulgaria.
12.2
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied.
12.3

We shall not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
12.4

If you are a business user, please note that in particular, we shall not be liable for indirect loss or damage including:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill, or reputation; or
  • any indirect or consequential loss or damage.
12.5
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.6
We shall not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
12.7
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites.
12.8
We shall not be liable for any loss or damage that may arise from your use of them.

Viruses

13.1
We do not guarantee that our site will be secure or free from bugs or viruses.
13.2
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
13.3

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Bulgarian ‘Criminal Code’ and ‘The Penal Code’. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity and information to them as required or as we deem necessary. In the event of such a breach, your right to use our site will cease immediately and we may:

  • take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  • take further legal action against you, as appropriate; and/or
  • take any other actions which we deem appropriate.
13.4
We hereby exclude any and all liability arising out of any actions that we may take in response to your breach under this clause.

Linking to our Site

14.1
You may link to our website home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
14.2
You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
14.3
You must not establish a link to our site on any website that is not owned by you.
14.4
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the website home page.
14.5
We reserve the right to withdraw linking permission without notice.
14.6
The website in which you are linking must comply in all respects with these terms.
14.7
If you wish to link to or make any use of content on our site other than that set out above, please contact contact@paysolo.io

Our Rights & Obligations

We may transfer our rights and obligations under these terms to another organisation. We aim to inform you in writing if this happens.

Applicable Law

These terms, its subject matter, and its formation, are governed by the laws of Bulgaria and shall have exclusive jurisdiction.

Acceptance of Terms

By accessing or using any service related and owned by Paysolo, you agree to be bound to these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

Terms of Service – Account and Virtual Card

Purpose

18.1
The purpose of an account as a freelancer will determine what to use for freelancing activities such as Graphic & Design, Music & Audio, Programming & Tech, Digital Marketing, Business, Writing & Translation, Photography, Data, Lifestyle, Video & Animation, and Other.
18.2

The purpose of these T&C is to define the conditions under which Paysolo provides the Services to the End Customer:

  • Deposit funds – via payment card or USDT
  • The provision of a virtual or physical payment card
  • Payment transactions made with card
  • Receiving and Issuing of Payment Orders – a payment request link to end user
  • Cash withdrawal to own bank account or virtual card or physical card
  • Receiving and Transferring:
    • SEPA to SEPA
    • SEPA to SWIFT
    • SWIFSET to PA business-to-business
    • SWIFT SEPAto business-to-individual
    • SWIFT to SEPA individual-to-individual
  • Receive and send USDT to Wallet
  • Convert Fiat Currency (EUR) to USDT
  • Convert USDT to Fiat Currency (EUR)

Security Requirements for using the Card

The Cardholder shall use the Card in accordance with the Agreement including the following requirements:

19.1
Not to disclose the Card Data or the Means of Authentication to any third party, except to the person accepting the payment for the duration of an operation;
19.2
To use the card only in Internet environments supported by MasterCard and to follow the instructions of the Internet environment when performing operations.;
19.3
Not to use the Card for illegal purposes and in a manner prohibited by law, including the purchase of prohibited or illegal goods and services;
19.4
Not to store the Card Data or the Means of Authentication on a data carrier;
19.5
To immediately report any errors or disruptions hindering the performance of Operations;
19.6
To beware of fraud. Paysolo will never ask the Client or the Cardholder to provide Paysolo with the Card Data or the Means of Authentication by email or phone. Therefore, do not provide anyone with any information about the Card Data or the Means of Authentication if such request is purportedly made on behalf of Paysolo;
19.7
Fulfil other obligations arising from the Agreement or legislation;
19.8
In order to ensure the security of operations, the Cardholder undertakes to periodically change the Means of Authentication of the Card, when the relevant procedures and deadlines have been established by Paysolo;
19.9
If the Card is unauthorised or misused, or if the Card and/or its Means of Authentication have been lost or stolen or have or may have become known to a third party who is not entitled to use them, the Cardholder is obliged to promptly report the incident to the Paysolo Customer Support team via the ‘Contact Us’ section. Paysolo shall make every effort to prevent further use of the Card (including blocking the Card);
19.10
Payolo and/or any other person servicing the Card has the right to refuse to execute the Operation and/or withhold the Card if the Card and/or its Means of Authentication have been used incorrectly or if Paysolo and/or the person servicing the Card has doubts about the user’s identity.

Validity of the Card and Issue of a New Card

20.1
The Card is valid until the last day (inclusive) of the calendar month indicated on the Card.
20.2
After the expiry of the validity period on the Card, Paysolo shall have the right to issue a new Virtual Card (replacement card).
20.3
The new Virtual Card is not issued automatically. The Client has to submit a new application for the Virtual Card.
20.4
Paysolo has the right not to issue a new Card upon expiry of the Card’s validity or upon the Client’s application for a new Card (replacement Card, if the Client and/or Cardholder has breached any obligation or condition for the use of the Card arising from this Agreement or any other agreement concluded by Paysolo, or if the Client or the Cardholder no longer meets the requirements set by Paysolo.
20.5
If the Client does not accept the Card and/or the Card is not activated within 3 months from the date of creation of the Card, Paysolo has the right to close and destroy the Card without refunding any service charges.
20.6
The Client undertakes not to use the Card and not to allow the Cardholder to use an invalid, closed or otherwise unusable Card.

Non-Refundable Payments

By making a payment using the Paysolo card, the Client expressly acknowledge and agree to the following:

  • All transactions for digital services are final and non-refundable;
  • Once the service is delivered or access is granted, you waive any right to cancel or request a refund;
  • Paysolo does not provide chargebacks, refunds, or cancellations for digital services, except where required by applicable law.

Refunds and Returns

22.1
In case of problems with a purchase made with the Paysolo card, or disputes with the merchant, such as incorrect billing or rejection of goods, the Client must resolve the problem directly with the merchant.
22.2
Paysolo shall not be liable for the delivery (or non-delivery), quality, safety, legality or any other aspect of the services or goods purchased with the Paysolo Card.
22.3
If the Client is entitled to a refund for goods or services purchased with the Paysolo Card, then the Client may accept the refund on the Card. If the merchant agrees to refund the Card, then such funds may not be available for up to 7 business days.
22.4

It is the client’s responsibility to ensure that:

  • The correct amount is being paid;
  • The service being purchased or paid for is clearly understood;
  • The payment method is authorised and valid.

Fraud Prevention and Customer Due Diligence

23.1
Paysolo reserves the right to suspend or terminate accounts that are suspected of fraudulent activity. All transactions are monitored for compliance and security purposes, and any suspicious transactions may be blocked.

As part of the Due Diligence program and prevention of money laundering and terrorist financing, Paysolo shall have the following rights:

23.2
The right to request additional information about the Client and/ or the Cardholder at the time of entering into the Agreement or during the execution of such Agreements;
23.3
The right to request additional information about the Client, their representatives, owners and ultimate beneficial owners and the Client's business activities, incl. data on the origin of the wealth of the Client and their beneficial owners, on their contractual partners, turnover, the share of cash and non-cash transactions, frequency of transactions, etc.;
23.4
The right to periodically verify the information forming the basis for the identification of the Client and/or the Cardholder and request the Client and/or the Cardholder to submit additional documents;
23.5
The right to identify the Client, the Cardholder and/or the beneficial owner at any time chosen by Paysolo, especially if Paysolo has doubts about the accuracy of the information obtained during the initial identification;
23.6
The right to impose temporary or permanent restrictions on transactions;
23.7
The right to request documents and information about the activities of the Client and/or the Cardholder, including information about the purpose and nature of the transaction and the origin of the Client's assets;
23.8
The right to request the Client documents that form the basis of a transaction, including information or documents about the counterparty to the transaction, the beneficial owner, or other persons involved in the transaction;
23.9
The right to request the Client and/or the Cardholder to provide any other information and to take any other action Paysolo deems necessary to implement its anti- money laundering and counter-terrorist financing measures.
23.10
Paysolo has the right to refuse to provide services to the Client or to issue a Card and/or to execute transactions if the Client and/or the Cardholder fails to comply with the requirements set out in this section.

Entry into Force, Amendment and Termination

24.1
The Agreement shall enter into force upon its acceptance by the Client and after the Client has successfully passed the acceptance procedure performed by Paysolo. The Agreement shall not have a fixed term.
24.2
Paysolo has the right to unilaterally amend the Agreement or any of its appendices by notifying the Client thereof at least 2 months in advance. Within these 2 months, the Client has the right to terminate the Agreement with immediate effect and free of charge provided that all obligations under the Agreement have been fulfilled. If the Client has not terminated the Agreement within the aforementioned period, he shall be deemed to have accepted the amendments.
24.3
The Client shall have the right to terminate the Agreement with a notice period of at least 1 month.
24.4
Paysolo has the right to terminate the Agreement with a notice of at least 1 month.
24.5

Paysolo has the right to terminate the Agreement as an extraordinary remedy without prior notice if:

  • The risks associated with the Client are beyond Paysolo risk appetite;
  • The Client and/or the Cardholder has provided false information to Paysolo when applying for the Account and/or Card or has failed to provide the Client and/or the Cardholder with known information that affects the performance of the Agreement;
  • The Client has not fulfilled its payment obligations to Paysolo within a grace period of 14 days given to the Client;
  • The Card issued hereunder has been closed and/or blocked for at least 3 consecutive months;
  • The Card expires and the Cardholder fails to accept the new Card from Paysolo within the period stipulated in Clause 21 (incl. failure to activate the new Card);
  • The Card has not been used for transactions for 3 consecutive months;
  • Paysolo reasonably believes that Paysolo services are being used in a fraudulent, illegal or improper manner.
24.6
In addition to the cases stipulated in the Agreement, Paysolo shall have the right to terminate the Agreement as an extraordinary remedy without giving advance notice on other statutory grounds.
24.7
Termination of the Agreement shall not affect the collectability or satisfaction of financial claims that arose prior to termination.
24.8
Upon termination of the Agreement,the Client's Account and all active Cards shall be closed, as well as the provision of Additional Services is terminated. Paysolo returns the Available Funds held in the Account to the Client within 30 business days. Paysolo shall take into account the outstanding payments authorised by the Client prior to the closure of the Account and termination of the Agreement, and deduct all fees due to Paysolo in accordance with the Price List.

Information and Submission of Complaints

25.1
The Client or the Cardholder is obliged to check the correctness of the performed Operations. Complaints regarding unauthorized and/or improperly executed Operations shall be raised without undue delay, but no later than within the time limit provided for by the applicable legislation, in a format that allows for written reproduction.
25.2
If the Client or the Cardholder has authorized the operation without knowing the exact amount, the Client has the right to file a complaint to or claim refund of the Operation amount directly from the recipient of the payment resulting from the Operation, instead of Paysolo.
25.3
All other complaints and disputes between the Client and Paysolo shall be settled by negotiation. If Paysolo and the Client fail to reach an agreement with negotiations, the dispute shall be settled by the court of the place where Paysolo has its registered office.
25.4
The Client agrees that this Agreement and the contractual relations arising from it shall be governed by the laws of the Republic of Bulgaria and that disputes shall be settled by the Bulgarian court, unless it conflicts with Imperative Norms.

Liability

26.1
Paysolo and the Client and/or the Cardholder shall be liable for breach of their obligations in accordance with the provisions of this Agreement and legal enactments.
26.2

Paysolo shall not be liable for failure to perform Operations:

  • If there are insufficient Available Funds in the Account to carry out the operation;
  • If circumstances beyond Paysolo. control (e.g. fire, flood, national emergency, computer or communication failure) prevent the Operation from being performed;
  • If a merchant refuses to accept the Card;
  • If the Card has been blocked after the Client or the Cardholder has reported the loss or theft of the Card or the Card Data;
  • If Available Funds are subject of legal proceedings or any other encumbrance restricts their use;
  • If Paysolo has reason to believe that the operation is unauthorized;
  • There are other reasons arising from the Agreement or legislation.
26.3
Paysolo shall not be liable for third parties involved in performing Operations, for goods or services paid by the Card, and in cases where acceptance of the Card for the performance of an Operation is refused.
26.4

If an unauthorized payment has been made using the lost or stolen Card and/or the Means of Authentication, or if the Card and/or the Means of Authentication have been used in any other unlawful manner, and if the Cardholder has not properly stored the Card and/or the Means of Authentication, and if there are no legal circumstances excluding liability, the Client and the Cardholder shall be liable for any damage caused until the acceptable notification to Paysolo, but not exceeding the amount of 50 euros. This amount limit shall not apply if the unauthorized payment is due to fraud on the part of the Client or the Cardholder, or if the Client or the Cardholder has intentionally or grossly negligently breached the following:

  • The obligation to use the Card and/or the Means of Authentication in accordance with the Agreement on its issuance and use, including the obligation to make every effort to protect the Card and/or the Means of Authentication enabling its use from the moment of receipt of the Card and/or the Means of Authentication;
  • The obligation to report the loss, theft and unauthorized or improper use of the Card and/or the Means of Authentication immediately after becoming aware of the relevant incident;
  • One or more conditions for issuing or using the Card and/or the Means of Authentication.

Final Provisions

27.1

The Client or his representative hereby confirms the following:

  • He/she has read and agree to the information published on the Paysolo website about identification procedures;
  • He/she performs these activities in person;
  • The information provided by him/her is correct and complete and he/she is aware of the consequences of providing false, misleading or incomplete information;
  • He/she does not provide false, misleading, or incomplete information when establishing a relationship with Paysolo;
  • He/she fulfils the necessary conditions for establishing a business relationship established by Paysolo;
  • He/she agrees to the application of the legislation of the Republic of Bulgaria.
27.2
The Client is responsible for notifying Paysolo of any change in their mailing address, email address, or phone number within 5 days of the change. Any communication with the Client will only be made using the most recent postal address, email address or telephone number provided to Paysolo.
27.3
Paysolo and the Client agree not to disclose any information relating to the conclusion or performance of this Agreement to any third party, unless this is necessary for the processing of the Card or the Operations or has been agreed herein. Paysolo shall have the right to process relevant data in order to provide the service to the Client and/or the Cardholder in accordance with this Agreement.
27.4
Paysolo has the right to disclose information about operations, the account, the card, the client and/or the cardholder to third parties whose right to receive information arises from legal enactments and/or Paysolo principles of processing client data.
27.5
The specific terms and conditions for processing of personal data are stipulated in the Privacy Policy available on Paysolo Website.
27.6

By entering into this Agreement, the Client certify that:

  • The Client have read and understood the terms and conditions of the Agreement, agree with them and agree that the terms and conditions of the Agreement are not signed as a separate document;
  • The Client accepts the fees indicated in the Price List;
  • The funds in the Account belong to the Client, are of lawful origin and are used only in the course of the Client\'s business.

Terms of Service – Crypto Services

Purpose

28.1
These Crypto Terms govern your use of crypto-related features provided by Paysolo, including custody, receipt, transfer (send), and other features we may make available from time to time.
28.2
Access to certain features may be subject to additional terms, eligibility criteria, jurisdictional restrictions, and risk tolerances.
28.3
You agree that electronic acceptance (e.g., click-wrap, checkboxes, or continued use) constitutes your legally effective signature.

Definitions

Asset
means a supported cryptographic token (including stablecoins)
Stablecoin
means a token intended to maintain a 1:1 reference to fiat or other asset(s) through reserve management by an external issuer.
Network
means a blockchain or distributed ledger (e.g., Polygon/MATIC) on which an Asset is issued or transferred.
Send
means your instruction to transfer Assets out of your custodial or hosted wallet to another address.
Custody
means safekeeping of your Assets.
Travel Rule Data
means originator/beneficiary identifiers and related compliance metadata required by applicable regulations.

Eligibility, Onboarding & user Representations

30.1
You represent that you are at least 18 years old (or the age of majority under applicable law), have full capacity to enter into these Crypto Terms, and will only use the services for lawful purposes.
30.2
You agree to complete all KYC/AML checks, provide accurate information, and promptly update changes (e.g., identity, residency, beneficial ownership).
30.3
You warrant that you are not a sanctioned person and are not located in, established in, or ordinarily resident in a restricted jurisdiction listed in our policies.

31. Description of Crypto Services

31.1

Paysolo may offer:

  • hosted or custodial wallets;
  • receipt and transfer of supported Assets;
  • compliance-filtered transfers; and
  • reporting and statements.
31.2
We may refuse, pause, or delay transactions for risk, legal, operational, or technical reasons.

32. Supported Assets & Networks (incl. Polygon ex. MATIC)

32.1
You may transact only in the Assets and on the Networks we explicitly support at the time of the transaction.
32.2
Where indicated in-app or on our website, certain Assets must be sent exclusively on Polygon (ex. MATIC).
32.3
Critical: If you send on an unsupported network or to an incompatible address, the Assets may be permanently irrecoverable. Blockchain transactions are final; Paysolo does not control the blockchain and cannot reverse or recall transactions.

33. Market Risk, Volatility & Stablecoin-Specific Disclosures

33.1
Volatility: Assets may rapidly gain or lose value. You may lose the entire value of your holdings.
33.2
Stablecoin risk: Although intended to be stable, Stablecoins depend on their issuer’s reserves and risk management. Pegs can fail. Redemptions may be halted.
33.3
Paysolo does not guarantee any Asset’s price, peg, reserve sufficiency, or liquidity. If an issuer fails or suspends redemptions, Paysolo cannot restore value.
33.4
You acknowledge you are solely responsible for your investment decisions and that Paysolo provides no investment, legal, tax, or accounting advice.

34. Transaction Initiation, IP Address Logging, and Audit Trails

34.1
IP Logging for Send: To secure the service, combat fraud/abuse, and satisfy legal/AML obligations, when you initiate a Send transaction, Paysolo automatically collects and logs the IP address from which the instruction is submitted.
34.2
We also record technical and transactional metadata (e.g., device identifiers, timestamps, Asset, amount, destination address, selected Network, status, approvals, Travel Rule Data where applicable) to establish an audit trail.
34.3
Legal basis & purposes: Security (fraud prevention, abuse detection), compliance (KYC/AML/sanctions), and operational logging. See also our Privacy Notice.
34.4
Retention: We retain these logs for the period required by applicable law and our policies (for AML/record-keeping, this may be at least five (5) years from the business relationship end or longer where legally permitted/required).
34.5
Consent & rights: Where required, we obtain consent or rely on legitimate interests/legal obligations.

35. Custody Model, Segregation, Title & Insolvency Considerations

35.1
Where offered, Paysolo (directly or via a qualified sub-custodian) safeguards client Assets. Client Assets are segregated in our books and records from Paysolo’s own assets.
35.2
Title: Legal title to the Assets remains with you. You instruct us to hold, transfer, or deliver Assets, subject to law, sanctions, risk screening, and technical constraints.
35.3
Insolvency considerations: While we implement segregation and robust record-keeping, insolvency laws may affect recoveries. You acknowledge that treatment of crypto in insolvency is evolving and jurisdiction-specific.
35.4
Cold/Hot arrangements: We may balance security and liquidity via cold, warm, and hot wallets, with internal controls, multi-sig/HSM arrangements, and reconciliation protocols.

36. Wallets, keys, Address Management & Whitelisting

36.1
Hosted wallets may use addresses controlled by Paysolo or its sub-custodians. You will not receive private keys to hosted wallets.
36.2
You may be offered withdrawal address whitelisting, mandatory cool-off periods, and other controls.
36.3
Your responsibility: Verify destination addresses and Network selection (e.g., Polygon/MATIC when indicated). Incorrect address or Network can result in permanent loss.

37. Fees, Taxes & Exchange Rates

37.1
Fees (including Network fees) are disclosed at point of use. You authorize deduction of fees from the transacted amount or your balance.
37.2
You are solely responsible for all taxes. We may provide generic statements; you must obtain independent tax advice.

38. Limits, Controls, Holds & Investigations

38.1
We may apply per-transaction, daily, monthly, or rolling limits, dynamic risk-based thresholds, and velocity checks.
38.2
We may place holds, delays, or blocks on transactions to comply with law, address security alerts, confirm ownership/beneficiary details, or respond to RFIs.
38.3
We may decline any instruction where we reasonably believe proceeding would contravene law, sanctions, or our risk tolerances.

39. Fraud, Scams, Social Engineering & User Safeguards

39.1
Paysolo will never request your passwords, seed phrases, or 2FA codes, and will never ask you to “send crypto to verify your account.”
39.2
Transactions authorized by you—even if induced by fraud—are typically irreversible on-chain and cannot be recovered by Paysolo.
39.3
Enable 2FA, keep devices updated, and verify official channels before acting on instructions purporting to be from Paysolo.

40. Compliance: KYC/AML/Sanctions; Travel Rule; Information Requests

40.1
You agree to provide accurate information and supporting documents on request (RFIs).
40.2
We comply with applicable sanctions programs and may screen addresses, counterparties, and IPs (including geolocation signals).
40.3
Travel Rule: Where required, you consent to the collection, transmission, and receipt of originator/beneficiary information to facilitate compliant transfers. Transactions may be rejected where Travel Rule data is incomplete or mismatched.
40.4
Non-cooperation or false information may lead to account suspension or termination.

41. Network Events: Congestion, Upgrades, Forks, Airdrops & Bridges

41.1
Congestion/Fees: Network congestion can increase fees and delay confirmation. We are not liable for such delays.
41.2
Upgrades/Forks: We may suspend or restrict activity during Network upgrades or contentious forks and will decide, in our sole discretion, whether and how to support any resulting assets.
41.3
Airdrops/Rewards: We are not obliged to support airdrops, staking, or rewards unless explicitly stated.
41.4
Bridges/Cross-chain: If a transfer involves third-party bridges or wrapped assets, additional risks apply; we may decline unsupported routes.

42. Data Protection (incl. GDPR): Processing, Legal Bases & Retention

42.1
Paysolo processes personal data as a controller for compliance, security, and service delivery.
42.2
Data collected on Send: We log the origin IP address and related metadata upon Send initiation.
42.3
Legal bases: performance of contract, compliance with legal obligations (e.g., AML), and legitimate interests (security/fraud prevention).
42.4
Sharing: With service providers (under appropriate contracts), correspondent/partner institutions, and competent authorities where required or permitted by law.
42.5
International transfers: Where data is transferred internationally, we implement appropriate safeguards (e.g., SCCs where applicable).
42.6
Retention: As required by law and policies (e.g., AML records typically retained at least five (5) years, extendable where lawful).
42.7
Your rights (subject to law): access, rectification, erasure, restriction, portability, and objection.
42.8
See our Privacy Notice for comprehensive disclosures.

43. Security Standards, 2FA, Incident Response & User Obligations

43.1
We implement administrative, physical, and technical safeguards proportionate to the nature of the services.
43.2
Your obligations: Maintain the confidentiality of credentials, enable 2FA, and promptly notify us of suspected compromise.
43.3
In the event of a security incident affecting you or the service, we may restrict functionality while we investigate. We will notify you where legally required.

44. Service Availability, Maintenance, and Change Management

44.1
We strive for high availability but do not warrant uninterrupted service. Scheduled or emergency maintenance, third-party outages, or Network events may occur.
44.2
Features may evolve; we may modify, suspend, or discontinue features to maintain compliance and security.

45. Disclaimers, Warranties & Allocation of Risk

45.1
No advice: Information provided by Paysolo is educational and operational; it is not investment, legal, tax, or accounting advice.
45.2
“As-is” basis: Services are provided “as is” and “as available,” to the maximum extent permitted by law.
45.3
No guarantee of peg or issuer performance: We do not guarantee Stablecoin redemption, peg stability, or issuer solvency.
45.4
Limitation of liability: To the maximum extent permitted by law, Paysolo shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, or loss of data. Direct damages, if any, are limited to the lesser of the fees paid by you to Paysolo in the six (6) months preceding the event giving rise to the claim.
45.5
Nothing herein excludes liability that cannot be excluded under applicable law.

46. Prohibited Uses & Restricted Jurisdictions

46.1
You shall not use the services for illegal activity, sanctions evasion, fraud, terrorist financing, market manipulation, or to violate IP, privacy, or other rights.
46.2
We may restrict access for users or transactions associated with high-risk jurisdictions or specific high-risk use cases per our policies.

47. High-Risk Jurisdictions, Geofencing & VPN/Proxy Use

47.1
We may apply IP-based geofencing and other signals to manage access.
47.2
Use of VPNs/proxies may result in additional reviews, delays, or blocks. You remain responsible for lawful use irrespective of obfuscation tools.

48. Communications, e-Signatures & Electronic Records

48.1
You consent to receive communications electronically and agree that electronic signatures and records are legally binding to the fullest extent permitted by law.
48.2
Keep your contact details current. Delivery to your registered email or in-app inbox constitutes effective notice.

49. Term, Suspension, Termination & Post-Termination Handling

49.1
We may suspend or terminate access where required by law, risk policy, or for breach of these Crypto Terms.
49.2
Upon termination, we will (where lawful and operationally feasible) permit withdrawal of remaining Assets to a whitelisted address, subject to compliance checks and fees.

50. Complaints Handling & Dispute Resolution

50.1
All complaints and disputes between the Client and Paysolo shall be settled by negotiation. If Paysolo and the Client fail to reach an agreement with negotiations, the dispute shall be settled by the court of the place where Paysolo has its registered office.
50.2
Where applicable, you may escalate to an external ADR or competent authority pursuant to local law.
50.3
The Client agrees that this Agreement and the contractual relations arising from it shall be governed by the laws of the Republic of Bulgaria and that disputes shall be settled by the Bulgarian court, unless it conflicts with Imperative Norms.

51. Governing Law

51.1
These Crypto Terms are governed by the laws of Bulgaria, without regard to conflict-of-laws principles.
51.2
Courts of Bulgaria shall have exclusive jurisdiction, unless mandatory local consumer protections provide otherwise.