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Terms &
Conditions
The complete legal framework governing your use of Paysolo services. Please read carefully to understand your rights and obligations.
Document Status
Active & Current
Last UpdatedNovember 5, 2025
JurisdictionBulgaria
Version
Latest
Website Terms of Use
Rules governing your use of the Paysolo website
1. Introduction
Welcome to www.paysolo.io ("our Site"). Our Site is operated by Paysolo O.O.D. ("We", "Us", "Our"), a company incorporated in Bulgaria under company registration number 207268330. We are registered as a provider of services related to exchanging virtual and fiat currencies in the Bulgarian National Revenue Agency VASP Register.
Paysolo O.O.D. is registered in the Bulgarian National Revenue Agency VASP Register as a provider of services related to exchanging virtual and fiat currencies.
2. Terms of Use
2.1
By using our Site you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site.
2.2
We recommend that you print a copy of these terms for future reference.
2.3
These terms were most recently updated on November 5, 2025.
3. Other Applicable Terms
These terms of use refer to the following additional terms, which also apply to your use of our Site:
- Privacy Policy: sets out the terms on which we process any personal data we collect from you, or that you provide to us.
- Cookie Policy: sets out information about the cookies on our Site.
Service Providers
Our licensed partners and infrastructure
Paysolo partners with various licensed European Payment Institution providers to deliver our services. The availability of certain services may vary depending on national regulations and partner policies.
BCB Group & Payment Partners
Paysolo collaborates with BCB Group and other licensed financial institutions to provide payment services and digital asset exchange capabilities across the European Economic Area.
Virtual IBAN & Fiat Services
Virtual IBAN (vIBAN) services are provided through licensed European Payment Institutions that hold the appropriate authorizations to issue electronic money and provide payment services.
Your vIBAN can only be used to send and receive money in your own name. All incoming payments must be from accounts in your name from the SEPA or SWIFT network. All outgoing payments must be to accounts in your name in SEPA.
Fiat funds deposited via your vIBAN are held in segregated accounts with licensed financial institutions in accordance with applicable regulations.
Digital Asset Services
Crypto asset exchange services are facilitated through Paysolo's registration as a VASP in the Bulgarian National Revenue Agency VASP Register.
We currently support crypto on/off ramp services on supported blockchain networks. The availability of specific crypto assets and networks may change from time to time.
Exchange rates for crypto assets are determined in real-time based on market conditions. The rate displayed at the time of transaction confirmation is the rate applied to your transaction.
Paysolo does not provide long-term custody services for crypto assets. Once a crypto asset is sent to an external wallet, Paysolo has no control over or responsibility for those assets.
Compliance Controls
All services are subject to compliance controls, including but not limited to:
- Know Your Customer (KYC) identity verification
- Anti-Money Laundering (AML) screening and monitoring
- Sanctions screening against applicable lists
- Transaction monitoring for suspicious activity
We reserve the right to request additional information, delay, or refuse any transaction where we have reasonable grounds to believe it may be connected to prohibited activity.
Pricing & Fees
Our transparent fee schedule
The following fees apply to Paysolo services. All fees are displayed inclusive of any applicable charges. We reserve the right to update our fee schedule from time to time with prior notice.
IIndividual
BBusiness
SEPA Deposit
€3.00
€3.00
SWIFT Deposit
€25
€25
Outgoing SEPA
€3.00
€3.00
EUR ⇄ Crypto
FX rate up to 1.25%
FX rate 1%
Definitions
Key terms used throughout this agreement
In these Terms and Conditions, the following terms shall have the meanings set out below unless the context otherwise requires:
Access & IP Rights
Intellectual property rights and website access rules
6. Changes to These Terms
6.1
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you.
6.2
Where material changes are made, we will use reasonable efforts to notify you, for example by posting a notice on our Site or by sending you an email.
6.3
Your continued use of our Site after any such changes constitutes your acceptance of the new terms.
7. Changes to Our Site
7.1
We may update and change our Site from time to time to reflect changes to our products, our users' needs, and our business priorities.
7.2
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted.
8. Accessing Our Site
8.1
Our Site is made available free of charge for informational purposes. We do not guarantee that our Site will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of our Site without notice.
8.2
You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
8.3
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful.
9. Intellectual Property Rights
9.1
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
9.2
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
9.3
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
9.4
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
9.5
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
9.6
If you print off, copy, or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
9.7
The Paysolo name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Paysolo O.O.D. or its affiliates.
9.8
You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.
10. Data Mining & Scraping
10.1
You shall not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our Site. This includes using:
- Any "robot", "bot", "spider", "scraper", or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, or monitor any portion of the Site.
- Any automated analytical technique aimed at analysing text and data in digital form to generate information including patterns, trends, and correlations.
10.2
The provisions in this clause should be treated as an express reservation of our rights in accordance with applicable law.
10.3
This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under applicable law.
Liability & Disclaimers
Important limitations and disclaimers
11. No Reliance on Information
11.1
The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely.
11.2
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Site is accurate, complete, or up to date.
11.3
Paysolo is not a bank and does not provide financial advice. Cryptocurrency assets are highly volatile and may lose value at any time. You should seek professional financial advice before making any investment decisions.
12. Limitation of Our Liability
12.1
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
12.2
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Site or any content on it, whether express or implied.
12.3
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:
- Use of, or inability to use, our Site
- Use of or reliance on any content displayed on our Site
12.4
In particular, we will not be liable for:
- Loss of profits, sales, business, or revenue
- Business interruption
- Loss of anticipated savings
- Loss of business opportunity, goodwill, or reputation
- Any indirect or consequential loss or damage
12.5
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment due to your use of our Site.
12.6
We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites.
12.7
We will not be liable for any loss or damage that may arise from your use of third-party websites or services.
12.8
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of products and services to you, which will be set out in the specific terms for those products and services.
13. Viruses
13.1
We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform to access our Site.
13.2
You should use your own virus protection software.
13.3
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site. You must not attack our Site via:
- A denial-of-service attack
- A distributed denial-of-service attack
- Any other means of disruption
13.4
By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
14. Linking to Our Site
14.1
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
14.2
You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
14.3
You must not establish a link to our Site in any website that is not owned by you.
14.4
Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page.
14.5
We reserve the right to withdraw linking permission without notice.
14.6
The website in which you are linking must comply in all respects with applicable laws and regulations.
14.7
If you wish to link to or make any use of content on our Site other than that set out above, please contact us at contact@paysolo.io.
15. Rights & Obligations
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these terms will not be considered a waiver of such right or provision.
16. Applicable Law
These terms of use, their subject matter and their formation, are governed by the laws of the Republic of Bulgaria. You and we both agree that the courts of Bulgaria will have non-exclusive jurisdiction over any dispute arising from or related to these terms.
17. Acceptance
By using our Site and/or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
Crypto Asset Services Terms
15. Purpose & Scope
15.1
These Crypto Asset Services Terms govern your use of the crypto asset exchange services provided by Paysolo O.O.D., registered as a VASP in the Bulgarian National Revenue Agency VASP Register.
15.2
These terms supplement the general Website Terms of Use. In the event of any conflict, these Crypto Asset Services Terms shall prevail with respect to crypto asset services.
15.3
By using our crypto asset services, you acknowledge that crypto assets are highly volatile and that the value of your crypto assets may fluctuate significantly and may even become worthless.
Crypto-Specific Definitions
- Digital Asset
- A digital representation of value that is not issued or guaranteed by a central bank or public authority and does not possess a legal status of currency or money.
- Crypto Asset
- A type of digital asset that uses cryptography and distributed ledger technology for issuance, transfer, and storage of value.
- Blockchain Network
- A decentralized, distributed digital ledger used to record transactions across many computers so that any involved record cannot be altered retroactively.
- On-chain Transfer
- A transfer of crypto assets that is recorded and validated on the underlying blockchain network.
- Custody
- The safekeeping and administration of crypto assets on behalf of clients, including the management of private cryptographic keys.
- Travel Rule
- A regulatory requirement that obligates VASPs to obtain, hold, and transmit originator and beneficiary information during crypto asset transfers.
16. Eligibility
16.1
To use our crypto asset services, you must be at least 18 years of age and have full legal capacity to enter into a binding agreement.
16.2
You must have successfully completed our KYC verification process and have an active, verified Paysolo account.
16.3
Our crypto asset services are not available to residents of sanctioned jurisdictions or to persons subject to any applicable sanctions.
17. Description of Crypto Services
17.1
Paysolo provides the following crypto asset services through its platform:
- EUR-to-Crypto exchange: Convert EUR funds from your vIBAN to supported crypto assets
- Crypto-to-EUR exchange: Convert supported crypto assets to EUR and withdraw to your vIBAN
- Crypto deposits: Receive crypto assets from external wallets to your Paysolo wallet
- Crypto withdrawals: Send crypto assets from your Paysolo wallet to external wallets
17.2
We reserve the right to add, modify, or discontinue any crypto asset service at any time with reasonable notice of material changes.
18. Supported Assets & Operations
18.1
We currently support crypto asset services on specific blockchain networks. The list of supported crypto assets and networks may be updated from time to time.
18.2
Deposit Operations:
- Fund your account with EUR via SEPA or SWIFT transfer from a bank account in your name
- Deposit supported crypto assets from external wallets to your Paysolo wallet address
Exchange Operations:
- Convert EUR to supported crypto assets at the displayed exchange rate
- Convert supported crypto assets to EUR at the displayed exchange rate
Outgoing Transfers:
- Withdraw EUR to a bank account in your name via SEPA
- Send crypto assets to external wallet addresses
Important Rules for Receiving Payments:
- Your vIBAN can only be used to send and receive money in your own name
- All incoming SEPA/SWIFT payments must originate from a bank account in your name
- All outgoing SEPA payments must be to a bank account in your name
- Third-party payments are strictly prohibited
- Payments from non-SEPA/SWIFT sources may be rejected
- We reserve the right to return any payment that does not comply with these rules
- Repeated violations may result in account suspension or termination
18.3
Important: Only send supported crypto assets to your Paysolo wallet address on the correct blockchain network. Sending unsupported assets or using the wrong network may result in permanent loss of your assets.
19. Market Risk & Volatility
19.1
Crypto assets are highly volatile and subject to significant price fluctuations. The value of your crypto assets may increase or decrease at any time and may become worthless.
19.2
Past performance of any crypto asset is not a reliable indicator of future results. You should not invest more than you can afford to lose.
19.3
Exchange rates are determined in real-time based on market conditions and may change rapidly. The rate displayed at the time you confirm a transaction is the rate that will be applied.
19.4
Paysolo does not provide investment advice, tax advice, or recommendations regarding crypto assets. You are solely responsible for your investment decisions.
20. Transaction Initiation & Execution
20.1
Once you confirm a crypto asset transaction, it cannot be reversed or cancelled. You must verify all transaction details carefully before confirming.
20.2
We will execute your transactions as promptly as reasonably practicable. However, blockchain transactions are subject to network confirmation times beyond our control.
20.3
We may delay or refuse to process a transaction if we believe it may be fraudulent, illegal, or in violation of these terms.
20.4
Minimum and maximum transaction amounts apply and may vary depending on your account type and verification level.
20.5
The trading platform operates from 07:00 till 19:00 CET, Monday to Friday. All orders after settlement need to be processed within this period.
21. Custody Model
21.1
Paysolo does not provide long-term custody services for crypto assets. Your Paysolo wallet is intended for short-term holding and transactional purposes.
21.2
You are encouraged to transfer crypto assets to your own external wallet for long-term storage.
21.3
While crypto assets are held in your Paysolo wallet, we employ industry-standard security measures to protect them. However, we cannot guarantee absolute security.
21.4
In the event of a security breach, we will notify affected users as required by applicable law and take appropriate remedial measures.
22. Wallets
22.1
Each verified user is assigned a unique wallet address for supported crypto assets. This address is for your exclusive use and must not be used for third-party transactions.
22.2
You are responsible for ensuring that you send crypto assets to the correct wallet address and on the correct blockchain network. Paysolo is not liable for assets sent to incorrect addresses.
22.3
We may change or reassign wallet addresses for security or operational reasons with advance notification.
23. Fees & Taxes
23.1
Our fees for crypto asset services are displayed on our Fees page and within the Platform. Fees may include exchange rate spreads, transaction fees, and network fees. We reserve the right to modify our fees with prior notice.
23.2
You are solely responsible for determining and paying any taxes applicable to your crypto asset transactions. Paysolo does not provide tax advice.
24. Limits & Controls
24.1
Transaction limits apply to all accounts and vary based on your account type (Individual or Business) and verification level.
24.2
We reserve the right to modify transaction limits at any time for regulatory compliance, risk management, or operational reasons.
24.3
To request higher limits, please contact our support team. Limit increases may require additional verification.
25. Fraud Prevention
25.1
You must not use our services for any fraudulent, illegal, or unauthorized purpose, including money laundering, terrorist financing, tax evasion, and sanctions violations.
25.2
You agree to cooperate fully with any investigation we conduct regarding suspected fraud or illegal activity on your account.
25.3
We employ advanced fraud detection systems and may suspend or restrict your account if suspicious activity is detected.
Enhanced Due Diligence
25.4
We may require enhanced due diligence for certain transactions or account activities, including large transactions, unusual patterns, or transactions involving higher-risk jurisdictions.
As part of our due diligence obligations, we may:
25.5
Request additional documentation or information to verify the source of funds.
25.6
Delay processing of transactions pending completion of enhanced checks.
25.7
Report suspicious transactions to the relevant Financial Intelligence Unit as required by applicable law.
25.8
Freeze or restrict account access where we have reasonable grounds to suspect illegal activity.
25.9
You acknowledge that we are legally prohibited from informing you if we make a suspicious activity report to the authorities.
25.10
We maintain records of all transactions and compliance checks for the period required by applicable law.
25.11
Our fraud prevention measures may result in delays to your transactions. We will process them as quickly as possible while ensuring compliance.
25.12
You shall not knowingly provide false, inaccurate, or misleading information in connection with your use of our services.
25.13
Violation of this section may result in immediate account termination and referral to law enforcement authorities.
26. Compliance & KYC
26.1
We are required by applicable law to verify the identity of all users before providing services. You must complete our KYC verification process.
26.2
You must keep your account information up to date and inform us of any material changes to your personal information.
26.3
We may request additional verification at any time, including periodic reviews of your account information and documentation.
26.4
Failure to comply with our KYC requirements may result in restricted access to our services or account closure.
27. Network Events
27.1
Blockchain networks may experience events such as hard forks, soft forks, network upgrades, or other protocol changes beyond our control.
27.2
In the event of a blockchain network event, we may temporarily suspend deposits, withdrawals, or trading for the affected crypto asset with notice as soon as reasonably practicable.
27.3
We are not liable for any losses resulting from blockchain network events, including delays in transaction processing or temporary unavailability of services.
27.4
We reserve the right to determine, in our sole discretion, how to handle any blockchain network event, including whether to support any new or forked crypto assets.
28. Data Protection
28.1
We process personal data in accordance with applicable data protection laws, including the GDPR and Bulgarian data protection legislation.
28.2
Our Privacy Policy provides detailed information about how we collect, use, and protect your personal data.
28.3
By using our services, you acknowledge that we may share your personal data with our service providers, payment partners, and regulatory authorities as required by law.
28.4
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
28.5
You have the right to access, rectify, delete, or port your personal data, and to restrict or object to its processing, as provided by applicable law.
28.6
For crypto asset transfers, we comply with the Travel Rule, which may require us to collect and share originator and beneficiary information with counterparty VASPs.
28.7
We retain personal data for the period required by applicable law, including anti-money laundering record-keeping requirements.
28.8
For any data protection inquiries, please contact our Data Protection Officer at support@paysolo.io.
29. Security
29.1
We employ industry-standard security measures to protect our platform and your assets. However, no system is completely secure.
29.2
You are responsible for maintaining the security of your account credentials, including your password and any two-factor authentication methods.
29.3
You must notify us immediately at contact@paysolo.io if you suspect any unauthorized access to your account or any security breach.
30. Service Availability
30.1
We aim to provide uninterrupted access to our services but do not guarantee continuous availability. Services may be temporarily unavailable due to maintenance, upgrades, or circumstances beyond our control.
30.2
We will endeavour to provide advance notice of any planned downtime. We are not liable for any losses arising from service unavailability.
31. Disclaimers
31.1
Our services are provided on an "as is" and "as available" basis. We make no warranties regarding the reliability, availability, or suitability of our services for any particular purpose.
31.2
We do not guarantee that our platform will be error-free, secure, or uninterrupted.
31.3
We are not responsible for any losses resulting from events beyond our reasonable control, including natural disasters, war, government actions, or interruptions in telecommunications.
31.4
Paysolo is not a bank, investment firm, or financial advisor. We do not provide investment advice.
31.5
You acknowledge that the regulatory landscape for crypto assets is evolving and that changes in law or regulation may affect the availability or terms of our services.
32. Prohibited Uses
32.1
You must not use our services for any illegal purpose, including money laundering, terrorist financing, fraud, tax evasion, or sanctions violations.
32.2
You must not use our services in any manner that could damage, disable, overburden, or impair our platform, or interfere with any other party's use of our services.
33. High-Risk Activities
33.1
Certain activities are considered high-risk and may be subject to enhanced scrutiny, additional requirements, or restrictions.
33.2
We reserve the right to refuse service or restrict accounts associated with high-risk activities at our sole discretion.
34. Communications
34.1
By creating an account, you consent to receive communications from us electronically, including service updates, security alerts, and promotional messages.
34.2
You may opt out of promotional communications at any time, but you may not opt out of service-related communications necessary for the operation of your account.
35. Termination
35.1
Either party may terminate the agreement by providing written notice. Upon termination, you must withdraw any remaining assets from your account within 30 days.
35.2
We may suspend or terminate your account immediately if we reasonably believe that you have breached these terms, engaged in fraudulent or illegal activity, or if required by applicable law.
36. Complaints
36.1
If you have a complaint about our services, please contact us at contact@paysolo.io. We will acknowledge your complaint within 5 business days.
36.2
We aim to resolve all complaints within 15 business days. If we are unable to resolve your complaint within this timeframe, we will inform you of the reasons for the delay.
36.3
If you are not satisfied with our response, you may escalate your complaint to the relevant regulatory authority in Bulgaria.
37. Governing Law
37.1
These Crypto Asset Services Terms shall be governed by and construed in accordance with the laws of the Republic of Bulgaria.
37.2
Any disputes arising from or in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts of Bulgaria.
General & Disputes
Paysolo O.O.D.
Governing Law
These terms are governed by the laws of Bulgaria.
Dispute Resolution
Disputes shall be resolved through the courts of Bulgaria. We encourage resolution through our complaints process before commencing legal proceedings.
Registration
UIC: 207268330
Registered in NRA VASP Register